Managers carry an outsized share of the weight in any organization, translating strategy into day-to-day execution, developing talent, and holding teams together through change. As AI reshapes how companies grow and develop their people, CHROs are rethinking what manager effectiveness looks like and how to deliver it at scale.

Hein Knaapen brings 35+ years of experience in talent and transformation at multinational companies, including his tenure as CHRO at ING Bank. He'll be joined by Marten Booisma, Chief People Officer at JD Sports & Fashion, Liz Benison, Group People and Technology Officer at ISS Group, and Holly Tyson, Chief People Officer at Cushman & Wakefield, to share how they think about unlocking manager performance and where AI fits into the broader transformation of HR and talent.

What we'll cover:

• What high-performing managers do differently, and where CHROs are focusing their development efforts today
• How senior HR leaders are rethinking manager development for a business context moving faster than ever
• Where AI platforms are changing how companies coach, develop, and support their leaders at scale
• Perspectives from the top of the HR function on what's working, what's next, and how to separate signal from noise in the AI conversation

Whether you're rethinking your approach to manager development or navigating AI's role in the broader people strategy, this session brings together three senior voices on what's actually working and what CHROs are watching next.